/* ------------------------------------------------------------------ *
 *  Le chat en direct, habillable.
 *
 *  Chaque site redéfinit les cinq variables ci-dessous pour rester dans sa
 *  charte ; le reste ne bouge pas. Discret au repos — une pastille, pas une
 *  fenêtre qui s'ouvre toute seule sur la figure du visiteur.
 * ------------------------------------------------------------------ */
:root {
  --sup-fond: #ffffff;
  --sup-encre: #0a1020;
  --sup-accent: #2f6bff;
  --sup-doux: #f6f8fc;
  --sup-trait: rgba(10, 16, 32, .12);
}

/* ----------------------------------------------------------- la bulle --- */

.sup-bulle {
  position: fixed; right: 18px; bottom: calc(18px + env(safe-area-inset-bottom, 0px)); z-index: 9998;
  display: inline-flex; align-items: center; gap: 9px;
  padding: 11px 16px; border: 0; border-radius: 999px; cursor: pointer;
  background: var(--sup-encre); color: #fff;
  font: 500 14px/1 system-ui, -apple-system, "Segoe UI", sans-serif;
  box-shadow: 0 10px 28px rgba(10, 16, 32, .26);
  transition: box-shadow .18s ease, transform .18s ease;
}
.sup-bulle:hover { box-shadow: 0 14px 34px rgba(10, 16, 32, .32); transform: translateY(-1px); }
.sup-bulle:focus-visible { outline: 2px solid var(--sup-accent); outline-offset: 3px; }

.sup-point {
  width: 8px; height: 8px; border-radius: 50%; background: #35c07a; display: block;
  box-shadow: 0 0 0 3px rgba(53, 192, 122, .25);
}
.sup-point[hidden] { display: none; }

.sup-badge {
  min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px;
  background: #e5484d; color: #fff; font: 700 11px/18px inherit; text-align: center;
}
.sup-badge[hidden] { display: none; }

/* --------------------------------------------------------- la fenêtre --- */

.sup-fenetre {
  position: fixed; right: 18px; bottom: calc(74px + env(safe-area-inset-bottom, 0px)); z-index: 9999;
  width: min(378px, calc(100vw - 32px)); max-height: min(76vh, 640px);
  display: flex; flex-direction: column; overflow: hidden;
  background: var(--sup-fond); color: var(--sup-encre);
  border: 1px solid var(--sup-trait); border-radius: 18px;
  box-shadow: 0 24px 60px rgba(10, 16, 32, .24);
  font: 400 14px/1.5 system-ui, -apple-system, "Segoe UI", sans-serif;
  animation: sup-monte .16s ease-out;
}
.sup-fenetre[hidden] { display: none; }

@keyframes sup-monte { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) {
  .sup-fenetre { animation: none; }
  .sup-bulle { transition: none; }
}

.sup-tete {
  display: flex; align-items: center; gap: 10px; padding: 13px 16px;
  background: var(--sup-encre); color: #fff;
}
.sup-titre { font-size: 15px; font-weight: 600; }
.sup-etat {
  margin-left: auto; font-size: 11px; letter-spacing: .04em; text-transform: uppercase; opacity: .72;
  display: inline-flex; align-items: center; gap: 6px;
}
.sup-etat.vif { opacity: 1; }
.sup-etat.vif::before {
  content: ""; width: 7px; height: 7px; border-radius: 50%; background: #35c07a;
  box-shadow: 0 0 0 3px rgba(53, 192, 122, .25);
}
.sup-fermer {
  background: none; border: 0; color: #fff; opacity: .6; cursor: pointer;
  font: 400 20px/1 inherit; padding: 0 2px;
}
.sup-fermer:hover { opacity: 1; }

/* ------------------------------------------------------ la conversation --- */

.sup-corps {
  padding: 14px 16px; overflow-y: auto; flex: 1; min-height: 120px;
  display: flex; flex-direction: column; gap: 10px; background: var(--sup-doux);
}

.sup-accueil { margin: auto 0; padding: 6px 2px; }
.sup-accueil-titre { margin: 0 0 5px; font-size: 14.5px; font-weight: 600; }
.sup-accueil-texte { margin: 0; font-size: 13px; line-height: 1.55; opacity: .72; }

.sup-ligne { display: flex; flex-direction: column; gap: 3px; max-width: 88%; }
.sup-ligne.sup-moi { align-self: flex-end; align-items: flex-end; }
.sup-ligne.sup-eux { align-self: flex-start; align-items: flex-start; }

.sup-bul {
  padding: 9px 12px; border-radius: 14px; font-size: 13.5px; white-space: pre-wrap;
  word-break: break-word; background: var(--sup-fond); border: 1px solid var(--sup-trait);
}
.sup-moi .sup-bul { background: var(--sup-encre); color: #fff; border-color: transparent; border-bottom-right-radius: 5px; }
.sup-eux .sup-bul { border-bottom-left-radius: 5px; }

.sup-meta { font-size: 10.5px; opacity: .5; }
.sup-vu { align-self: flex-end; font-size: 10.5px; opacity: .55; margin-top: -6px; }

/* Les trois points : ils disent « ça arrive », c'est tout ce qu'on leur demande. */
.sup-frappe {
  display: flex; align-items: center; gap: 4px;
  padding: 0 16px 8px; background: var(--sup-doux);
}
.sup-frappe[hidden] { display: none; }
.sup-pt {
  width: 5px; height: 5px; border-radius: 50%; background: var(--sup-encre); opacity: .35;
  animation: sup-bat 1.1s infinite ease-in-out;
}
.sup-pt:nth-child(2) { animation-delay: .18s; }
.sup-pt:nth-child(3) { animation-delay: .36s; }
.sup-frappe-nom { font-size: 11px; opacity: .5; margin-left: 5px; }
@keyframes sup-bat { 0%, 60%, 100% { transform: none; opacity: .3; } 30% { transform: translateY(-3px); opacity: .7; } }
@media (prefers-reduced-motion: reduce) { .sup-pt { animation: none; } }

/* ---------------------------------------------------------- la saisie --- */

.sup-identite {
  display: flex; gap: 7px; padding: 10px 16px; border-top: 1px solid var(--sup-trait);
  background: var(--sup-fond);
}
.sup-identite[hidden] { display: none; }

.sup-pied {
  padding: 10px 12px 12px; display: flex; align-items: flex-end; gap: 8px;
  border-top: 1px solid var(--sup-trait); background: var(--sup-fond);
}
.sup-saisie {
  flex: 1; padding: 9px 11px; font: inherit; font-size: 13.5px; color: inherit;
  background: var(--sup-doux); border: 1px solid var(--sup-trait); border-radius: 12px;
  resize: none; max-height: 110px; overflow-y: auto;
}
.sup-champ {
  flex: 1; padding: 8px 10px; font: inherit; font-size: 13px; color: inherit;
  background: var(--sup-doux); border: 1px solid var(--sup-trait); border-radius: 10px;
}
.sup-saisie:focus, .sup-champ:focus { outline: 2px solid var(--sup-accent); outline-offset: 1px; }

.sup-piege { position: absolute; left: -9999px; width: 1px; height: 1px; opacity: 0; }

.sup-envoi {
  border: 0; cursor: pointer; width: 36px; height: 36px; border-radius: 11px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--sup-accent); color: #fff;
}
.sup-envoi:disabled { opacity: .5; cursor: not-allowed; }
.sup-envoi-mini {
  border: 0; cursor: pointer; padding: 0 12px; border-radius: 10px;
  background: var(--sup-accent); color: #fff; font: 600 12.5px/1 inherit;
}

.sup-err { margin: 0; font-size: 12.5px; color: #b42318; }

@media (max-width: 520px) {
  .sup-fenetre { right: 12px; left: 12px; width: auto; max-height: 72vh; }
  .sup-bulle { right: 12px; }
}

/* La fin de la conversation : un mot, une question, et c'est tout. */
.sup-fin {
  align-self: stretch; text-align: center; padding: 12px 10px;
  border-top: 1px dashed var(--sup-trait); margin-top: 4px;
}
.sup-fin-mot { margin: 0 0 9px; font-size: 13px; }
.sup-fin-note { margin: 9px 0 0; font-size: 11.5px; opacity: .55; }
.sup-avis { display: flex; gap: 8px; justify-content: center; }
.sup-avis-b {
  border: 1px solid var(--sup-trait); background: var(--sup-fond); color: inherit;
  border-radius: 999px; padding: 6px 18px; cursor: pointer; font: 600 12.5px/1 inherit;
}
.sup-avis-b:hover { border-color: var(--sup-accent); color: var(--sup-accent); }

/* L'assistant : il se présente, propose, et s'efface. */
.sup-accueil-note { margin: 10px 0 0; font-size: 11.5px; opacity: .55; }
.sup-motifs { display: grid; gap: 6px; margin-top: 12px; }
.sup-motif {
  text-align: left; background: var(--sup-fond); color: inherit; cursor: pointer;
  border: 1px solid var(--sup-trait); border-radius: 11px; padding: 9px 12px;
  font: 500 13px/1.35 inherit;
}
.sup-motif:hover { border-color: var(--sup-accent); color: var(--sup-accent); }